Refund Policy

Anuroop Event Management

Website: www.anuroopeventmanagement.com

Effective Date: 1st January 2026

1. Overview

This Refund Policy outlines the terms under which refunds may be issued for tickets purchased through www.anuroopeventmanagement.com.

By purchasing tickets from Anuroop Event Management (“Company”, “we”, “our”, “us”), you agree to this Refund Policy.

2. General Refund Policy

  • All ticket sales are final.
  • Tickets once purchased are non-refundable and non-transferable, except in circumstances expressly stated below.
  • Convenience fees, payment gateway charges, and service fees are non-refundable.

3. Event Cancellation

If an event is cancelled by Anuroop Event Management:

  • Eligible ticket holders may receive a refund of the base ticket price.
  • Refund timelines will typically be processed within 7–14 working days.
  • Refunds will be credited to the original payment method used at the time of purchase.
  • Payment processing timelines may vary depending on your bank or payment provider.

4. Event Postponement or Rescheduling

If an event is postponed or rescheduled:

  • Your ticket may remain valid for the new date.
  • Refunds may or may not be provided, depending on the decision of the event organizer.
  • Any refund (if applicable) will follow the same refund process mentioned above.

5. Change in Lineup, Venue, or Schedule

The Company reserves the right to:

  • Modify artist lineup
  • Change event timing
  • Change venue within the same city

Such changes do not automatically qualify for refunds.

6. Duplicate or Accidental Purchases

If you believe you have made a duplicate booking:

  • Contact us within 24 hours of purchase.
  • Refund requests after this period may not be entertained.
  • Approval is subject to verification and at the Company’s discretion.

7. Failed Transactions

If payment is debited but ticket confirmation is not received:

  • Please contact us immediately with transaction details.
  • If payment is received but booking fails, we will either:
    • Confirm your booking, or
    • Initiate a refund

All payments are processed through Razorpay, and refund timelines may depend on the payment gateway and banking system.

8. No-Show Policy

No refunds will be issued for:

  • Failure to attend the event
  • Late arrival
  • Denied entry due to non-compliance with event rules

9. Force Majeure

No refunds shall be issued for cancellations or disruptions caused by events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • Pandemic-related restrictions
  • Law and order issues
  • Artist cancellation due to emergency

Refunds in such cases will be handled at the sole discretion of the Company.

10. Refund Processing Time

Once a refund is approved:

  • Processing time: 7–14 working days
  • Refund will be credited to original payment method
  • Bank processing time may vary

The Company is not responsible for delays caused by banks or payment processors.

11. Contact for Refund Requests

To request a refund (if eligible), contact:

Anuroop Event Management

Website: www.anuroopeventmanagement.com

Email: Anuroopeventmanagement@gmail.com

Phone: +91-9217702652

Please include:

  • Order ID
  • Event Name
  • Payment reference number
  • Reason for request

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